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Contact us

At Lucky Block Casino, we understand that our customers may need assistance with a variety of topics, from verifying their accounts to resolving technical issues. We're here to help.

Live Chat Support: 24/7 Availability

Our live chat support team is available 24 hours a day, 7 days a week. Simply click on the chat icon in the lower right-hand corner of our website or mobile app and we'll be happy to assist you with your query.

Getting Help

If you need more detailed assistance or have a complex issue that requires further attention, don't worry! Our support team is here to help. We offer two primary channels for receiving support: email and our extensive online help centre.

Email Support

For those who prefer emailing us directly, we've got multiple contact addresses available:

  • For general inquiries
  • For complaints or concerns

We'll always do our best to get back to you as quickly as possible, though we can't guarantee response times.

Help Centre & FAQs

Before reaching out to us directly, consider visiting our comprehensive help centre. This resource is dedicated to answering some of the most frequently asked questions about using Lucky Block Casino services and features a detailed FAQ section for general guidance on how things work within our platform.

Additional Support

If you're experiencing issues with your account or need assistance outside of regular support hours, don't worry. Our team is available to help through multiple channels:

  • Technical Assistance: If you encounter any technical difficulties while using the site or mobile app, including but not limited to login problems, please refer to our in-app or website FAQs for immediate resolution where applicable.
  • Responsible Gambling Support: We understand that gambling can have its risks and offer resources and support through links provided on-site for managing gaming responsibly. You are encouraged to reach out if you feel you're struggling.

Reporting Issues & Escalation Procedures

We value transparency in all our dealings, including resolving issues you may experience with your account or during use of the platform. If at any point you encounter difficulties accessing support via live chat or email, we recommend escalating your issue through a direct message to one of our moderators for further assistance.

Remember, customer satisfaction is paramount to us; please don't hesitate in contacting Lucky Block Casino if there's anything else we can do to assist with your gaming experience!

Feedback & Communication

At Lucky Block Casino, we're always looking for ways to improve. If you have any suggestions on how we could better support our customers or ideas for new features and improvements, feel free to contact us.